Shipping & Returns
1.Once we have received payment for the item from you and the funds have cleared, we will dispatch your product within 1-2 working days.
2.For smaller items ,delivery takes 1-3 working days; for large items, we offer next working delivery if payment made before 11:00am. Collection is available on Mon-Fri,14:00-16:30. Pls send message to book an appointment one day before you come.
3.We are unable to change the delivery address once ordered. This is due to PayPal rules and regulations.Before placing your order please check your PayPal address is correct, this will help stop delays in you receiving your order. And please leave us your mobile phone number for delivery purposes when you checkout.
4.Items delivered by our van You will receive an email or text to confirm the arrival day 1 day before delivery and our driver will call you on the day delivery is due.
5.Items delivered by third-party logistics company
1) Palletline:we'll send you the tracking number the day after we dispatch your items. The courier will contact you to arrange delivery.
2) TNT: we'll send you the tracking number the day after we dispatch your items.You can trace your order following the link below.If you're out when the courier arrives,he will leave a card note with their contact info on it. Please contact them to arrange delivery again. If you the courier fails to deliver and does not leave a note then please contact us via eBay and we will sort it out for you asap.
3)royal mail?delivery takes 2-3 working days usually by signed for delivery. If not in, the postman will leave a note instructing you how to arrange collection from your local sorting office.
1.it is your responsibility to ensure that you have made appropriate arrangements to accept delivery and, where necessary, to transport the Product from the kerbside into your property.If you fail to accept delivery and the Product is returned to us you will be responsible for any return charges imposed by the courier.
2. please advise us if the road to your house is narrow with a note to seller when you checkout.
3. please don't sign for the item before checking the condition.
4.please don't book a plumber until you have receives the items in good condition with all the fittings included.